Customer Lifecycle Management

A seamless customer experience at every brand touch point

Holistic Strategy – See the Bigger Picture
Lifecycle Analysis

Key touch points
Onboarding
Engagement
Conversion
Repeat & Loyalty

Customer journey Map

Mapping of key stages
Diagram overview
Spreadsheet detail
Attrition red flags
Revenue opportunities

lifecycle Automation

Set and forget solutions:
Transactional replies
Drip campaigns
VIP call-outs
Push notifications

Success Management

Real time reporting
Communication stats
Lead generation
Financial performance
Repeat business

Methodology

End to End Database Monetization

1. WHERE YOU ARE NOW
Evaluating and understanding your customers, their touchpoints, the market, competition, partners, SWOT

2. WHERE YOU WANT TO GO
Setting out measurable performance and financial goals with a defined timeline to ensure you get to where you want to be when you want to be there

3. GETTING THERE
Implementing automated transactional and promotional communications aimed at increasing revenue and reducing attrition

4. MEASURE AND EVALUATE
Setting up the reporting means to control and monitor success

  • % INcrease in onboarding
  • % increase in engagement
  • % increase in conversion rate
  • % increase in repeat business levels

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